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News & Blog
Using member name as display name with ConnectWise 2012.1
As I wrote in a recent post, ConnectWise 2012.1 allows you to use your staffs’ names as the name displayed in emails sent from service and project boards, letting your clients know that the message they received was the result of human actual (even if the content of the message is a standard template). The actual […]
ConnectWise announces API enhancements with 2012.1 release
Along with many anticipated new features and enhancements, ConnectWise release 2012.1 includes a number of API fixes and improvements, including a new API test program that developers can use to interact with the APIs. Here’s the announcement that went out on Friday. API enhancements for 2012.1: Accounting API: Partners will now have the choice to […]
Using a company status to alert your support team about open projects
One of the challenges of running an IT services company that provides both ongoing support and also project-based services clients is making sure the proverbial hands know what each other is up to. Often, a client will submit a support issue to your helpdesk and your support engineers will spend time trying to investigate and resolve the […]